Privacy Policy

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, submit an enquiry, or use our website. This may include:

• Full name
• Email address
• Phone number
• Company name and job title
• Message content submitted through our contact forms

We also collect non-personal technical information automatically when you visit our site, such as browser type, IP address, pages visited, and referring URLs via standard web analytics tools.

2. How We Use Your Information

We use the information we collect for the following lawful purposes under POPIA:

• To respond to enquiries and provide information about our services
• To process and manage business engagements or proposals
• To comply with legal and regulatory obligations
• To improve our website and the experience we provide
• To send relevant communications where you have consented to receive them

We will not use your personal information for purposes that are incompatible with those stated above without notifying you.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With trusted service providers who assist us in operating our website or conducting our business, bound by confidentiality obligations
• Where required by law, court order, or regulatory authority
• To protect the rights, property, or safety of OMPHILE BOTSHELO (Pty) Ltd, our clients, or others

4. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When personal information is no longer required, it is securely deleted or anonymised.

5. Your Rights Under POPIA

Under the Protection of Personal Information Act, 2013 (POPIA), you have the following rights:

• Right of access: You may request a record of the personal information we hold about you.
• Right to correction: You may request that inaccurate, incomplete, or outdated information be corrected.
• Right to deletion: You may request the deletion of your personal information where it is no longer necessary for the purposes for which it was collected.
• Right to object: You may object to the processing of your personal information in certain circumstances.
• Right to complain: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.

To exercise any of these rights, please contact us using the details below.

6. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer: